Terms and Conditions of Sale

Effective Date: June 2026

By placing an order with Trusted Buildings ("Trusted Buildings," "we," "our," or "us"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Orders

All quotes are valid for thirty (30) days unless otherwise stated in writing.

Pricing is subject to change without notice due to fluctuations in material costs, steel prices, labor costs, fuel costs, freight costs, tariffs, manufacturer pricing, or other market conditions.

An order is not considered accepted until a deposit has been received and approved by Trusted Buildings.

2. Deposits and Payments

Deposits are non-refundable unless otherwise agreed to in writing.

Payment schedules will be outlined on your proposal, invoice, or sales agreement.

Any unpaid balances may accrue interest at the lesser of 2% per month or the maximum amount permitted by Texas law.

Customer agrees to pay all costs associated with collection of unpaid balances, including attorney fees, court costs, and collection expenses.

3. Permits and Site Preparation

Unless specifically included in writing, the Customer is solely responsible for:

  • Building permits

  • Zoning approvals

  • HOA approvals

  • Utility locates

  • Drainage requirements

  • Site preparation

  • Engineering approvals

  • Easement verification

  • Access to the property

Trusted Buildings does not guarantee permit approval and is not responsible for delays caused by permitting authorities or governmental agencies.

3A. Customer Responsibilities

Customer acknowledges and agrees that the Customer is solely responsible for verifying and ensuring the suitability of the project site before delivery, construction, or installation begins.

Customer responsibilities include, but are not limited to:

  • Verifying property boundaries and lot lines.

  • Confirming building setbacks and zoning requirements.

  • Identifying and marking all underground utilities, septic systems, water lines, electrical lines, gas lines, irrigation systems, and other underground improvements.

  • Verifying easements, rights-of-way, utility corridors, and deed restrictions.

  • Ensuring adequate site drainage.

  • Providing clear and unobstructed access to the project site.

  • Ensuring the project site is properly graded and prepared.

  • Obtaining all required permits and approvals unless otherwise agreed to in writing.

  • Verifying compliance with local, county, state, HOA, and building code requirements.

Trusted Buildings shall not be responsible for damages, delays, costs, penalties, relocation expenses, redesign costs, or project modifications resulting from:

  • Incorrect property line information.

  • Undisclosed underground utilities or structures.

  • Easement conflicts.

  • Permit denials.

  • HOA restrictions.

  • Site access limitations.

  • Soil conditions.

  • Drainage issues.

  • Existing structures or improvements.

  • Customer-provided information that is inaccurate, incomplete, or misleading.

Customer agrees to indemnify and hold harmless Trusted Buildings, its owners, employees, contractors, installers, manufacturers, and subcontractors from any claims, damages, losses, liabilities, costs, or expenses arising from the conditions of the project site or Customer's failure to satisfy the responsibilities outlined above.

4. Delivery and Installation

Delivery and installation dates are estimates only and are not guaranteed.

Customer must provide safe and reasonable access to the project site.

A minimum of three (3) feet of working clearance around the building perimeter is required.

If installation cannot be completed due to:

  • Site conditions

  • Weather

  • Permit issues

  • Utility conflicts

  • Customer scheduling conflicts

  • Lack of access

  • Unprepared job site

Trusted Buildings reserves the right to charge additional fees including return trip fees, equipment fees, hand-haul fees, labor charges, and rescheduling fees.

Risk of loss transfers to Customer upon delivery of materials to the project site.

5. Concrete Services

If concrete services are included, Trusted Buildings may utilize independent concrete subcontractors.

Concrete is a natural product and minor cosmetic imperfections are normal and do not constitute defects.

Trusted Buildings does not warrant against:

  • Hairline cracking

  • Shrinkage cracking

  • Surface discoloration

  • Curing variations

  • Minor surface imperfections

  • Soil settlement

  • Foundation movement

  • Drainage issues

  • Weather-related cracking

  • Expansive soil movement

Any concrete warranty shall be limited to the warranty provided by the installing contractor.

Customer understands that concrete is subject to normal expansion, contraction, and curing characteristics, and that minor cracking is common and does not affect the structural integrity of the slab.

6. Third-Party Contractors

Trusted Buildings may coordinate services provided by independent manufacturers, installers, concrete contractors, engineers, permitting consultants, delivery companies, financing providers, and other third-party service providers.

Trusted Buildings shall not be responsible for delays, scheduling conflicts, acts, omissions, workmanship disputes, warranty claims, insolvency, or performance failures of third-party providers beyond the remedies expressly stated herein.

7. Inspection and Acceptance

Customer shall inspect all products and services upon completion.

Any claim for defects, shortages, or non-conforming work must be submitted in writing within ninety (90) days of project completion.

Failure to provide written notice within ninety (90) days constitutes acceptance of the products and services.

8. Product Warranty

Trusted Buildings assigns to Customer any applicable manufacturer warranties.

Except as expressly stated in writing, Trusted Buildings makes no independent warranty regarding products supplied by third-party manufacturers.

Warranty claims shall be governed by the applicable manufacturer's warranty terms and conditions.

9. Installation Warranty

Trusted Buildings warrants installation workmanship for sixty (60) days following completion.

Trusted Buildings' sole obligation shall be to repair verified workmanship defects.

This warranty excludes damage resulting from:

  • Acts of God

  • High winds

  • Flooding

  • Fire

  • Customer modifications

  • Improper maintenance

  • Vehicle impacts

  • Ground movement

  • Foundation failure

  • Drainage issues

  • Storm damage

10. Limitation of Liability

Under no circumstances shall Trusted Buildings be liable for:

  • Lost profits

  • Business interruption

  • Loss of use

  • Consequential damages

  • Indirect damages

  • Incidental damages

  • Special damages

  • Punitive damages

Trusted Buildings' maximum liability shall not exceed the amount paid by Customer under the applicable order.

11. Project Photography

Customer grants Trusted Buildings the right to photograph, video record, and document completed projects for marketing, advertising, website content, social media, promotional materials, and portfolio purposes unless Customer provides written notice prior to installation.

12. Force Majeure

Trusted Buildings shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:

  • Weather events

  • Natural disasters

  • Material shortages

  • Labor shortages

  • Transportation delays

  • Supply chain disruptions

  • Government actions

  • Utility interruptions

  • Pandemics

  • Acts of war

  • Terrorism

  • Civil unrest

13. Governing Law

These Terms and Conditions shall be governed by the laws of the State of Texas.

Any dispute arising from an order, product, service, or agreement with Trusted Buildings shall be brought exclusively in the courts located in Van Zandt County, Texas.

14. Attorney Fees

In any dispute arising from an order or agreement, the prevailing party shall be entitled to recover reasonable attorney fees, court costs, and litigation expenses.

15. Contact Information

Trusted Buildings

Email: support@trustedbuildings.com

Website: www.trustedbuildings.com

By placing an order with Trusted Buildings, Customer acknowledges acceptance of these Terms and Conditions.